Thermaltake Warranty Policy

The Thermaltake Warranty Program (hereby referred to as “the Program”) from Thermaltake Technologies Inc. would like to assure all of the users of Thermaltake products to be free from any defects as a result of faulty manufacturing or faulty components under the following terms and conditions:

I. Duration of the Program
All products from Thermaltake Technologies Inc. automatically carry a 3-year warranty from the date of purchase, with the exception of power supply units which carry a 5-year warranty. If no proof of purchase can be presented upon request, Thermaltake cannot be held responsible for warranty service. If the unit is dead on arrival or are missing parts, the user has 10 days from the receiving date to report to Thermaltake for an advanced RMA service.

II. Who Is Covered Under the Program
The original customer from the United States and Canada purchasing the Thermaltake product is covered under the Thermaltake Warranty Program. Thermaltake products sold from auction sites such as eBay.com and Amazon.com by private sellers cannot be honored.

III. What Is and Is Not Covered Under the Program
It is important to note that our warranty is not an unconditional guarantee for the duration of the Program. Should the product, in Thermaltake Technologies Inc.'s opinion, malfunction within the warranty period, Thermaltake Technologies Inc. will at its discretion repair or replace the product upon receipt with an equivalent. Any replaced parts become the property of Thermaltake Technologies Inc. The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.

The Program does not cover any events including but not limited to:
· Any damages unrelated to manufacturing defects.
· Any unsuitable environment or use of the product in Thermaltake's opinion.
· Any product which has been modified without official permission from Thermaltake, or on which the serial number or warranty sticker has been defaced, modified, or removed.
· Damage, deterioration or malfunction resulting from:
Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.
· Third party products using Thermaltake components will not be covered by warranty. See your vendor or the manufacturer for information about servicing.
· Repair or attempted repair by anyone not authorized by Thermaltake, Inc.
· Any shipment damages (claims must be made with the carrier).
· Unauthorized repairs to a Thermaltake product will void the warranty offered by the Program. Thermaltake reserves the right to refuse to service any product which has been altered, modified or repaired by non-Thermaltake service personnel.
· Thermaltake, Inc. does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.
· Removal or installation charges.
· You are responsible for the cost of shipping the product to Thermaltake. Thermaltake pays the cost of returning a product to you.
· Thermaltake reserves the right to replace the product with a service product at their sole discretion at any time.

IV. Limitations Of Implied Warranties
There are no other oral or written warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.

V. Warranty Registration
Thermaltake Technologies Inc. does not require its users to send in any paperwork to register the product. In the unlikely event that warranty service is required, Thermaltake Technologies Inc. will request a proof of purchase (store receipt or invoice) and the user must provide that in order to receive warranty service unless permitted otherwise.

VI. Exclusion of Damages (Disclaimer)
Thermaltake's sole obligation and liability under this Program is limited to the repair or replacement of a defective product at our option. Thermaltake shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service and loss of business), or liability in tort relating to this product or resulting from its use or possession.

VII. For Technical Support
In North America : If you need help installing or troubleshooting a product please submit a technical support request form at: /support.asp or call our technical support department toll free at (800) 988-1088. Our technical support team is open Monday through Friday, 9:00AM to 5:30PM PST – any messages left after office hours will be returned as soon as possible.

VIII. For Warranty Service
In North America : If your product needs repair or defects within the first 30 days after purchase, please return it to the merchant from whom you purchased the product with and enclose a description of the problem and a copy of your proof of purchase with the defective product. All replacement products have an extended 30 days of warranty after the item has been received by the customer. For any extended warranty services covered under the Program, please log onto our website at: http://eworks.thermaltake.com/erma/agreement.asp
to complete the RMA request form online. The request form will allow you to request for replacement parts. If you have any questions regarding the RMA process, please contact our RMA department at rma@thermaltake.com or call toll free at (800) 988-1088 ext 103 from Monday through Friday, 9:00AM to 5:30PM PST.

When returning product, please be sure to enclose a clear description of the problem and your proof of purchase with the defective product and return it as instructed by the Thermaltake RMA Department. Be sure to package the product securely (preferably in its original packaging) and ship it postpaid. Your dealer or Thermaltake will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced without charge, excluding shipping and handling.